User Privacy Policy
This Privacy Policy explains how Playoro collects, uses and protects personal information when you register, play and make transactions on our online casino. We value your privacy and set out below what data we gather, why we need it, how we keep it secure, and the choices available to you as a player in Canada.
Types of data we collect
Personal data
When you create an account we collect identifying information such as your full name, date of birth, email address, residential address, phone number and identification documents required for verification. We also retain account credentials, communications you send to us, and any KYC documents submitted to confirm identity and address.
Technical data
We collect device and connection information including IP address, browser type and version, operating system, device identifiers, and language settings. We also log session details, game activity, timestamps and errors to help maintain the service and detect suspicious activity.
Transactional data
Payment and transaction records are stored to process deposits and withdrawals, manage bonuses and handle disputes. This includes payment method details, transaction amounts, dates and any related verification documentation. We retain records necessary for accounting and fraud prevention.
How we use your information
We use your data to open and manage your account, verify eligibility and identity, process deposits and withdrawals, provide customer support, and detect and prevent fraud. Information is also used for compliance with legal and anti‑money‑laundering requirements, to enforce our terms, and to improve site reliability and security. Where permitted, we may use non‑identifying data to analyse usage trends and improve features.
Data protection practices
We protect information using industry standard technical and organisational measures, including encrypted connections and access controls. Access to personal data is limited to authorised personnel and third parties who perform services on our behalf. We regularly review security procedures to help safeguard your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, secure accounts and deliver functional services. Analytics and advertising partners may use cookies to provide aggregated usage reports and to deliver relevant offers. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
Information sharing and third parties
We share personal data with payment processors, identity verification vendors, fraud prevention services and other service providers necessary to operate the site. We may disclose information to comply with law enforcement requests or court orders, or to protect our rights. Third parties are contractually bound to protect data and may not use it for other purposes.
User rights and choices
You have rights to access, correct and, where applicable, request deletion of your personal data. You may also set limits on marketing communications. Requests to exercise these rights can be sent to [email protected]. We will respond to verifiable requests in line with applicable law and our account security requirements.
Access, correction and deletion
To update account details or request removal of personal information, contact our support team. For security and compliance reasons we may retain certain records after account closure, including transaction histories and KYC files, as required by law or to resolve disputes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When material changes occur, we will notify registered users by email or via the site. Continued use of the service after changes implies acceptance of the updated policy.